Celebrity Line is recommended for all Silk,
Couture, or any gown valued over $500.
Are the cleaning processes different for the Traditional
Line and Celebrity Line Packages?
No, the same of amount of cleaning and preservation
go into both packages. Please note the table above for the differences between
the Traditional Line and Celebrity Line packages.
No, the same of amount of cleaning
and preservation go into both packages. See the response to the prevoius
question for the differneces between the Traditional Line and Celebrity Line
packages.
Sending in Your Gown / Shipping
How do I send in my dress to be cleaned and
preserved through the Affordable Preservation Company?
After you have placed your order online though our website
you will receive your prepaid package from us, which includes the shipping box
to send in your gown, prepaid shipping label and other shipping materials. Just
follow the simple step-by-step instructions that will be included in your
package.
Do I need to have my wedding dress cleaned before
sending it to your company?
No, we will handle all of the cleaning necessary to ensure a proper
preservation.
I am
concerned that my dress might be lost/stolen in the shipping process. How can I
be assured that my gown will be safe?
This
is a common concern, as we know how precious your gown is to you. However, since
a wedding dress is such a personal item, your gown is usually much more
valuable to you than anyone else. As a result, it is very uncommon that a gown
is ever lost or stolen. We utilize UPS who provides tracking information for
shipping of your gown both ways. This way you will always know exactly where
your dress is at all times. Insurance is also included in each package.
Can I
have the wedding dress preservation kit sent to one address and then have the
cleaned and preserved dress sent to different address?
Yes,
the preservation package you order online will be sent to the address you
specify. Once you receive your kit there will be an order form that you can
specify where you would like the dress returned to. The shipping address you
specify for your gown is independent of your original order.
Will I
be able to Track the shipping and the status of the presrvation once you have
received it ?
Please be sure to keep your UPS tracking number provided with the pre-paid
shipping label you receive. The best way to confirm delivery is through UPS's tracking website.
You will also receive an email confirmation (if you include your email address)
once your gown has been entered into the tracking system.You may also call 1-800-305-3108 between the
hours of 8:00 AM and 4:30 PM (EST) Monday through Friday, or you can send an
e-mail to info@gownpreservation.com. Provide your pre-paid order number and your
UPS tracking number and a customer service representative can tell you when
your gown was received. If you include your email address on the form you send
in with your gown, you will also be notified when your gown is complete and on
the way back to you with a UPS tracking number.
Do you send my wedding dress somewhere else after I send it to your
company?
No, all of the wedding dress cleaning and preservation is done at the same
location you send your gown to which is located in Endicott, NY.
Cleaning and Preservation Process
What
is the difference between 'wedding dress cleaning' and 'wedding dress
preservation'?
Dry
cleaning provides a basic wedding dress cleaning of obvious dirt and stains.
However, it does not protect against the long term yellowing, fabric
deterioration, or invisible stains that can surface over time and potentially
ruin your precious gown.
What exactly
is the process that you use during the wedding dress cleaning?
The
Wedding Gown Preservation Company has several different processes that are used
for wedding dress cleaning. An expert prior to cleaning carefully evaluates
each gown.Gowns are inspected under
fluorescent light to identify stains not visible to the naked eye. All of the
processes are safe, gentle, and environmentally safe. Your gown is then fitted
onto an acid-free bust form and carefully packaged in an acid neutral
preservation chest.Please note that
shoulder pads and bust forms are removed, as leaving them in the gown could
cause damage over time. They will be wrapped in acid free tissue paper then
packed underneath your gown.
What
stains are removed with your wedding dress cleaning process?
At
least 95% of all stains can be removed during the wedding dress cleaning
process. Those such as tar, blood, grass stains, mud, grease and food are the
most common, and of course any sugar stains such as cake icing, wine or other
types of beverages. Please note that while all stains will be attempted to be
removed without compromising the fabric of your gown, we cannot guarantee that
all stains will be able to be completely removed.
What
kinds of repairs can be done to the gown?
Wedding
Gown Preservation Company prides itself on having a large staff of tailors and
seamstresses that handle most repairs for a nominal fee. If a repair is
requested by you or recommended, you will be contacted with a quote prior to
any repairs being made after your gown has been received and evaluated.
Accessories and Packaging
What
types of accessories can I include as part of either package without any
additional charge?
Accessories
that can be included as part of the 3 complimentary accessories are your veil,
detachable train, gloves, handkerchief, shawl, jacket, cape, duster, small
purse, money bag, ring pillow, garter, scarf, and/or hat. If you would like to
include 4 or more of any of these types of accessories the price is an
additional $10 each, payable by check when you send in your gown (an order form
will be included). Please note: All items placed in the preservation chest with
your gown MUST be cleaned by Wedding Gown Preservation Company in order to be
guaranteed. The exception would be a tiara, which can be included and placed
inside the preservation chest with your gown upon request.
What
items can be included for an additional charge and what are the prices?
You
can have your shoes, crinoline (slip/petticoat), or silk bouquet cleaned for an
additional $25 each. There will be an order form included with your package
where you would note which, if any of these additional accessories you would
like to add. You would simply include a check for the additional amount at the
time you send in your gown (not at the time you order the package).
Guarantee
Is my
gown guaranteed?
YES!
Wedding Gown Preservation Company provides a 100% Guarantee for 20 years
against yellowing of the gown. If at any time the gown is found to have
yellowed, your gown will be restored at no extra charge. If processing is
unsuccessful, we will refund the preservation cost.
Can I
reseal the box myself if it was opened inadvertently but the gown was not
handled?
Your
wedding dress preservation chest is shipped to you sealed to protect it against
dust and dirt, but is not airtight as fabric needs to 'breathe'. If the chest
is opened, you will also receive sealing squares to place inside the seams of
the preservation chest.
